Salon terms and conditions

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Salon terms and conditions

Rules for booking, changing and cancelling appointments.

HAIR SALON TERMS AND CONDITIONS
DAWID KRYNICKI

§1

1. These Terms and Conditions set out the General Terms of the services provided at the Dawid Krynicki Hair Salon and of the resale of cosmetics.
2. By choosing a treatment, the Client accepts the Terms and Conditions below.

§2

1. The Dawid Krynicki Hair Salon is open on the following days, at the following times:
   
   Monday – Friday: 9:00 to 21:00
   Saturday: 9:00 to 17:00.
   
   Opening hours may change depending on clients' needs and during holidays or public holidays.

§3

1. An appointment may be made by telephone, in person or online via the booking system. Clients must arrive for booked appointments at the agreed time.
2. A condition of receiving the full service is arriving for the appointment at the agreed time. In the event of lateness, the Dawid Krynicki Hair Salon reserves the right not to perform the full service or to refuse to perform it.
3. For online bookings, the Dawid Krynicki Hair Salon reserves the right to refuse to perform a service the Client has selected incorrectly during online booking, after first informing the Client.
4. When booking a treatment, the Client is required to provide their real first name and surname and a current telephone number.
5. The Client undertakes to pay 50% of the value of the service as a prepayment securing the booking of the hairdressing service. The payment should be made to the bank account provided or in cash at the salon.
6. The Client is entitled to a 100% refund of the prepayment only if the appointment is cancelled or rescheduled no later than 48 hours before the scheduled time of the treatment. If the appointment is not cancelled or rescheduled by that deadline, the prepayment is forfeited.
7. If the 50% prepayment is not made within 12 hours of booking, and confirmation of the transfer is not sent to krynicki.recepcja@gmail.com, the appointment is automatically cancelled.

§4

1. Minors over the age of 13 may use the services of the Dawid Krynicki Hair Salon only with the express consent of a parent, guardian or legal representative. A member of the Salon's staff is entitled to ask for proof of that consent or to contact the person entitled to give it.
2. Ordering a service is equivalent to the Client declaring that there are no health contraindications to using the Salon's services and that the Client has read these Terms and Conditions and accepts them.
3. Proceeding with the service is equivalent to the Client declaring that there are no health or medical contraindications. Any consequences are borne by the Client at their own risk.
4. In justified situations, in particular where there are doubts about the safety of performing a service, the Dawid Krynicki Hair Salon reserves the right to refuse to perform the service or to change the booking time.
5. If a Client has failed to attend a booked appointment twice, they may be asked to pay a deposit when booking again, which is forfeited if they do not attend.

§5

1. Prices in the price list do not constitute a commercial offer and may change.
2. The scope of work and the cosmetics used depend on the Client's individual needs, so the Client will be told the final price of the service before it begins.
3. For services provided at the Dawid Krynicki Hair Salon, the Client must pay in cash or by mobile payment.

§6

1. The following are strictly prohibited on the premises of the Dawid Krynicki Hair Salon:
   1. Smoking cigarettes and using intoxicating substances.
   2. Bringing in animals, trading and canvassing, and behaviour contrary to the norms of social conduct.
   3. Using equipment without the permission of Salon staff.
2. The Dawid Krynicki Hair Salon accepts no liability for items left on the Salon's premises.

§7

1. Cosmetic products are sold on the premises of the Dawid Krynicki Hair Salon. Goods may be returned or exchanged within 14 days of the date of purchase, provided the product is in its original packaging and shows no signs of use.

§8

1. The Client must follow the recommendations given by a member of the Salon's staff after the service. Only by following these recommendations can the best results be guaranteed.

§9

1. The Client has the right to make a complaint about a service performed immediately after noticing a defect, but no later than 7 days from the date of the service. The Dawid Krynicki Hair Salon reserves the right to correct the service first.
2. A complaint may be made in person at the Salon or by email. The complaint form is Appendix 1 to these Terms and Conditions.
3. For a complaint made electronically, the Salon reserves the right to ask the Client to attend in person for an inspection. Failure to attend results in the complaint being rejected.
4. The Salon will consider a complaint within no more than 30 days of receiving it. The reply is sent by email.

§10

Providing personal data and a telephone number is equivalent to consenting to their processing by the Dawid Krynicki Hair Salon in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

§11

• The premises of the Dawid Krynicki Hair Salon are under CCTV monitoring.
• Monitoring is carried out to ensure the safety of clients and staff and to protect property, on the basis of Article 6(1)(f) of the GDPR.
• Monitoring covers only rooms used for work.
• Recordings are stored for a maximum of 30 days and then destroyed.
• The training offer available in the “Training” tab is quoted at net prices.

§12

The Dawid Krynicki Hair Salon reserves the right to amend these Terms and Conditions.